Privacy Policy

plus7 Privacy Policy — Your Data, Handled with Care

When you play on plus7, you trust us with your personal information. This policy explains exactly what we collect, why we collect it, how it's stored, and what rights you have as a player in the Philippines.

Last updated: January 2026

How plus7 Handles Your Personal Data

These six principles summarise how we approach data protection. The full details are in the policy sections below — but this is the short version of what matters most to players.

SSL Encryption on All Connections

Every connection to plus7 — whether through the website or the mobile app — is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are transmitted securely and are not accessible to third parties in transit.

We Don't Sell Your Data

plus7 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used to operate your account, process transactions, and comply with legal obligations — nothing beyond that without your awareness.

KYC Data Is Handled Separately

Identity documents submitted during KYC verification are stored with stricter access controls than general account data. Only authorised compliance staff handle KYC documents, and access is logged. Documents are retained only as long as legally required.

Transparent Cookie Use

plus7 uses cookies to keep your session active, remember preferences, and understand how players use the platform. We use functional and analytical cookies — not behavioural advertising cookies that track you across unrelated websites.

You Can Request Your Data

You have the right to request a copy of the personal data plus7 holds about you. You can also request corrections to inaccurate data. These rights are available to all registered players by contacting our support team at [email protected].

Defined Data Retention Periods

We don't hold your data indefinitely. Account data is retained for as long as your account is active plus the legally required period after closure. Transaction records may be kept longer to comply with financial and anti-money laundering obligations.


1. Introduction and Scope

This Privacy Policy explains how plus7 collects, uses, stores, and protects the personal information of players who access the platform at plus7.vu. It applies to all users of the website, mobile applications, and any related services provided under the plus7 brand.

By registering for an account or using the plus7 platform, you acknowledge that you have read and understood this policy. If you have questions about how your data is handled, contact our support team at [email protected].

2. Information We Collect

plus7 collects personal information in several ways — directly from you during registration and account use, automatically through your interaction with the platform, and from identity verification processes required for compliance.

Data Type What We Collect When It's Collected
Registration Data Full name, date of birth, email address, mobile number, username During account creation
Identity Documents Government-issued ID, proof of address, selfie for KYC verification During KYC process
Financial Data Deposit and withdrawal records, payment method references (no full card numbers stored) During transactions
Device & Session Data IP address, device type, operating system, browser type, session timestamps Automatically on each visit
Gaming Activity Game history, bet amounts, win/loss records, session durations During game sessions
Communication Records Support tickets, chat logs, emails between you and plus7 support When you contact us
Note on payment data: plus7 does not store full payment account credentials. Transaction records reference payment method types and partial identifiers for reconciliation purposes only. Full e-wallet or bank account numbers are handled exclusively by the payment processors involved.

3. How We Use Your Information

The personal data collected by plus7 is used for specific, legitimate purposes directly related to operating the platform and serving Filipino players. We do not use your data for purposes beyond what is described here without informing you.

  • Account management: Creating and maintaining your plus7 account, verifying your identity, and processing your requests.
  • Transaction processing: Handling deposits and withdrawals in PHP, verifying payment sources, and maintaining accurate financial records.
  • Platform security: Detecting and preventing fraudulent activity, money laundering, unauthorised account access, and violations of our Terms & Conditions.
  • Legal compliance: Meeting anti-money laundering (AML) obligations, responding to lawful requests from authorities, and retaining records as required by applicable regulations.
  • Customer support: Responding to enquiries, resolving disputes, and maintaining support records.
  • Platform improvement: Analysing aggregated usage data to improve game performance, navigation, and the overall player experience.
  • Communications: Sending account-related notifications such as transaction confirmations, security alerts, and policy updates. Promotional communications are only sent where you have opted in.
Responsible gaming use: Gaming activity data — including session length and betting patterns — may be used internally to identify signs of problematic gaming behaviour. This is done to support our responsible gaming commitments, not for commercial profiling. See our Responsible Gaming page for more information.

4. Legal Basis for Processing

plus7 processes your personal data on the following legal grounds, depending on the nature of the processing:

  • Contract performance: Processing necessary to provide you with the services you registered for — account management, game access, deposits, and withdrawals.
  • Legal obligation: Processing required to comply with applicable laws, including identity verification and financial record-keeping requirements.
  • Legitimate interests: Processing for fraud detection, platform security, and improving service quality — where these interests are not overridden by your rights.
  • Consent: Where you have explicitly opted in to receive promotional communications or certain non-essential cookies.

5. Data Sharing and Disclosure

plus7 does not sell your personal data. We may share your information with third parties only in the following circumstances:

  • Payment processors: Your transaction data is shared with the payment service providers that facilitate deposits and withdrawals in PHP. These providers are contractually bound to handle your data securely.
  • Game software providers: Certain game providers may receive limited account identifiers to facilitate game session management. No sensitive personal data is shared beyond what is necessary for game delivery.
  • Compliance and legal requirements: Where required by law or in response to valid legal process, plus7 may disclose account or transaction information to law enforcement or regulatory authorities.
  • Fraud prevention services: Aggregated or anonymised data may be shared with third-party fraud detection services to protect the platform and its players.

All third-party service providers engaged by plus7 are required to process personal data only for the specific purposes agreed upon and to maintain appropriate security standards.

6. Cookies and Tracking Technologies

plus7 uses cookies and similar tracking technologies to operate core platform functions and understand how players interact with the site. Here is a summary of the types we use:

  • Essential cookies: Required for the platform to function — these enable your session to stay active, keep you logged in, and preserve basic settings. These cannot be disabled without breaking core functionality.
  • Analytical cookies: Used to understand how players navigate the platform — which pages are visited most, where users encounter difficulties, and how sessions progress. This data is aggregated and does not identify individual players.
  • Preference cookies: Store your language and display preferences so you don't need to reset them on each visit.

plus7 does not use third-party advertising or behavioural tracking cookies that follow you across other websites. Your browsing activity on unrelated sites is not monitored by us.

7. Data Security

plus7 implements reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

  • SSL/TLS encryption on all platform connections.
  • OTP-based authentication for login and sensitive account actions.
  • Role-based access controls limiting internal staff access to personal data.
  • Regular review of access logs for unusual activity.
  • Separate, more tightly controlled storage for KYC identity documents.
Important: While plus7 takes data security seriously, no online system is completely immune to risk. You are responsible for keeping your own login credentials confidential. If you suspect unauthorised access to your account, contact support immediately at [email protected].

8. Data Retention

plus7 retains your personal data for as long as your account is active. After you close your account, we may retain certain data for a defined additional period to:

  • Comply with financial record-keeping and anti-money laundering obligations.
  • Resolve any outstanding disputes or pending transactions.
  • Meet other applicable legal or regulatory retention requirements.

When data is no longer required and the retention period has expired, it is securely deleted or anonymised. Gaming activity logs and transaction records may be retained for longer periods than general account data due to financial compliance requirements.

9. Your Rights

As a plus7 player, you have the following rights with respect to your personal data:

  • Right of access: Request a copy of the personal data plus7 holds about you.
  • Right to correction: Request that inaccurate or incomplete personal data be corrected.
  • Right to deletion: Request deletion of your personal data where there is no longer a legitimate reason for us to hold it — subject to overriding legal obligations.
  • Right to object: Object to processing based on legitimate interests where you believe your rights outweigh our grounds for processing.
  • Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team at [email protected]. We will respond to requests within a reasonable timeframe. Verification of your identity will be required before any data is disclosed or modified.

10. Changes to This Policy

plus7 may update this Privacy Policy periodically to reflect changes in legal requirements, platform operations, or data handling practices. The date shown at the top of this page reflects when the policy was last updated.

Where changes are material, we will notify registered players through the platform or by email. Continued use of plus7 after a policy update constitutes acceptance of the revised version. We encourage you to review this page periodically.

Data Enquiries

For questions about your personal data, access requests, or corrections, contact us at:

[email protected]

Please include your registered email and account username in your request. Identity verification will be required before data is shared.


Play on a Platform That Respects Your Privacy and Protects Your Data

plus7 is built for Filipino players who expect a secure, transparent gaming experience — in PHP, with local payment options and a platform that takes data protection seriously.